Mentally exhausting

Item: Vodacom
Rating: 1
Author: kalay G

Every month it's a battle when I get my statement. I'm charged for item that I have not requested. Each month a person reassures me it's not going to happen, but it does. Im exhausted mentally fighting this battle. It is draining me. Not sure what step to take next.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Mar 2026, 06:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team.

Best regards,

Vodacom's reply25 Mar 2026, 06:59

Official

Best regards,

Vodacom's replyOfficial

31 Mar 2026, 15:44

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,

Vodacom's reply31 Mar 2026, 15:44

Official

Best regards,

Mentally exhausting

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