Menlyn Vodacom repairs B@d service

Vodacom Repairs Menlyn has a bad service and they will just waste your time. So i left my fone on the 8th Dec until today i haven't heard anything from them, you will call and do regular follow-up (normally speak to a guy), he will say we will call you by end of business to give you feedback since from Friday and he never will.

I firstly called on Tuesday to get an update what might access will be and i was told they had smsed me to the number that is currently not in use because the device is in repairs but i gave them an alternative number for any communications, fine i agreed to accept the access. Then on Friday same week i called again because no one is communicating and i thought perhaps they are still using that number not in use, the guy said they had no components/materials and they were expecting the delivery on the same day(imagine during this time of the festive season there is no stock, because i believe that should have been in place looking at the busyness of the holiday season), so they will provide me an update as it takes only an hour to fix the fone but i waited and no call. On Saturday morning again i called just to follow up and the very same guy talked to his colleague at the background and he said that the fone will be done by fone and feedback will be provided, i waited until today Tues, 17th Dec. I am really tired of being of this services and bad communication, not that i am special but i believe that if someone made a commitment to give feedback they should whether its positive or not but at least you show some respect to let the customer know what is happening.

Any repairs that is around Pretoria that i can take my fone for repairs in future that will provide better service than Menlyn.