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Adri H

1 reviews | Active since Oct 2019

20 Nov 2019, 11:21

Megashake **** from Vodacom

Vodacom has this awesome Megashake promotion going on but beware it's evil deceit. If you use the Vodacom App it shakes very well but then you get to upsize your prize for free. Awesome right? Well after using three Megashakes and upsizing for the third time I was notified that "oops there was an error because I do not have any airtime left!" At least this time I took screenshots because of a previous error on Vodacoms part with the Megashakes (could not get hold of an agent on another number) and do not let problems like this surprise me. So after having to google how to get hold of an actual agent after failing to get hold of anything other than a chat bot, I got to speak with an agent and was asked a few times if I have proof. Lady this lady takes evidence of everything and I even took screenshots while I was using this service and of the terms and conditions. Luckily I did not have enough Megabucks to purchase something thru he app as I would probably have to pay full price for it. I sent an email to the agent and was promised that I would get a call back at 11:00 I even confirmed again that she would call me back. Time seems to pass very quickly while I am still waiting for a call from them. I have a full day planned and now need to put everything on hold while they try and find a clause that releases them from this. Vodacom please just give your costumers what they were promised and if you need help just download your App and go to Megashakes, scroll all the way down and you will see the terms and conditions.

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Replies (3)
Vodacom
Vodacom's reply20 Nov 2019, 11:24
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

AH
Adri H's update20 Nov 2019, 11:35
Reviewer Update
I really hope so because I was told I would be called back at 11:00 am and still have not received a call. I am going to try and call back at 12:00 as I do not see what the problem is with allocating someones money back and giving what was promised.
AH
Adri H's update20 Nov 2019, 13:27
Reviewer Update
So according to Vodacom on the line currently I can get my airtime back or 1gb of data. The lady said I have paid for the first bundles and then only received the second bundles for free. I asked what the prices was they charged for and have been on hold for a few minutes, after holding on I was told their systems have not been updated. After asking for the recordings of the calls I was told it would be asked for from the legal department and then I can go and listen to it at the nearest Vodacom store. I do not want to listen to it I want my own copy of it for my own legal purpose as they are misleading. When I asked them what the pricing was on the bundles they could not give an answer. How do you not know what is being charged for per bundle as you set the prices? I was told that I will get a call back later during the day. I cannot believe that Vodacom does not even know what they are charging customers for. I told them when buying anything from Vodacom you get a sms that you bought something. I have not gotten any sms's stating that I bought anything this morning. This needs to be fixed today and Vodacom needs to be clear that they are charging people as almost everyone thinks it is free due to the layout of the promotion. I still need my data to be allocated and my airtime refunded.