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Andre D

1 reviews | Active since May 2011

30 Jun 2017, 18:55

Megan Kemp - useless

<p>Megan Kemp at Vodacom upgrade department assisted in migrating my account, with effective date 01 July 2017. Nobody informed me that my services will be suspended on the 30th June. No airtime, no data, nothing. 8 hours of phone calls to Vodacom and many promises to call back, but nobody calls back. Megan Kemp and his supervisors promise to call back, but they all lie. So i lost an entire day, where i needed to make urgent calls, and this caused massive inconvenience. I would recommend this type of service to nobody. I will gladly take this matter to the ombudsman, Icasa, and as much portals of social media as possible.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jul 2017, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jul 2017, 09:20
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team