MZ
Manfred Z

1 reviews | Active since Oct 2015

31 Jul 2017, 07:28

Mega and Double BS

<p>Vodacom is running 2 promotions: 1. Meg Your Day & 2. Double data. So I bought 100 MB of data twice. Claimed my 1 GB of YouTube video, got the sms confirmation and then, instead of using the 1 GB, when I looged on to YouTube to stream a video, my normal data + my airtime were consumed. So I called vodacom. I was told I did it all wrong and must follow the link in the e-mail! Guess what? The link is only to download the app. So I called again. I got some more nonsense BS and was told if I felt that way I should change service provider! I asked to speak to a superviser in order to complain. Please hold on, the bright operator said and put the phone down. Very smart - probably never heard of Hello Peter, Twitter and many other sites. Next I purchased 100 MB thinking that by using the app I would get 200 MB (it shows 2x 100 for R 29.00). Surprise, only 100 MB arrived! Good business, in it not?</p> <p> </p> <p>Best Regards and thank-you for the most miserable service I have yet experienced from Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2017, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,