Mediocre service

I got my contract device on the 1st of August of which Vodacom did not debit anymoney from my account,I had verbally agreed to be assigned insurance .Which i found out from a different call centre agent it couldnt be activated online i need to go instore fr it.Less than 7 days after i recieved the insurance i went to the vodacom howard centre to sign documents.Few days later a consultant called me asking to reactivate it cos it shows on the system that i deleted how??????? So fine i agreed.When vodacom deducted their money they still did not deduct money fr my insurance ,if something where to happen to my phone im afraid you would have to cover me irregardless cs the money is in my acc why are u not debiting!!!!!!!call me on ***