ZS
Zayd S

1 reviews | Active since Oct 2019

10 Apr 2021, 11:32

Mediocre service

I app**** for this contract March 23rd it is now April 10th and I do still not have the phone even though the contract was approved and the approval of my order has been done.

On the day that made the approval the agent called me and said I would be receiving a call from the RAM couriers in 2-3 days to arrange the delivery time after the call ended a message was sent to me saying the phone is out of stock now how is that my problem if none of your agents stated anything. On you website there is no indication showing that the phone was out of stock.

As you can see I haven't even started the contract with you guys but you people are already giving me problems.

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2021, 10:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team