MEDIOCRE FEEDBACK, STILL OVERCHARGED

Over a week, and not so much as a courtesy call from Vodacom on their atrocious service. I enquired about being overcharged and the feedback so unsatisfactory telling me that I had to pay for 2 devices because i upgraded in month 22 of my 24 month contract, when my upgrade was done 2 weeks prior to the actual 24 month expiry. I am still baffled by the complete and utter silence in this regard, also the agents/customer service individuals that contacted me were absolutely unhelpful and did not understand nor listen to my situation. It is as if the same script was being read from. I regret upgrading and should have just moved to another provider. I cannot believe after all these years and numerous upgrades that I had to face this situation. Even after multiple message being left on Hellopeter, i still didnt not get a decent response. Lesson to be learned- Vodacom customer service is poor and lacking the holistic customer approach that they so proudly claim, secondly it is all in the interest of the company and not the customer. JUST WANT OUT OF THIS CONTRACT!!!