****med customer

I am writing to express my deep disappointment with the service I have received from Vodacom, specifically regarding an unauthorized upgrade on my account.

Recently, I discovered that my account had been upgraded by a company named Mondo, which I have never heard of before. This situation has raised significant concerns about the security of my personal information, as I am worried that Vodacom may have shared my banking details without my consent.

On May 14, I received a call from a representative at Mondo who informed me that they would be reversing the unauthorized upgrade and that I would be refunded all the amounts debited from my account. I was advised to contact Vodacom's cancellation department to proceed with the cancellation and obtain my refund. However, when I did call, I was informed that the cancellation process would take 30 days.

I was under the impression that my account would not be debited this month as I was in the process of canceling the upgrade. Unfortunately, I was debited again today, and I am extremely frustrated. I have repeatedly reached out for assistance, but the same excuses are given without a resolution.

I demand the immediate removal of the unauthorized upgrade from my account, as well as a full refund of my money. I am appalled that Vodacom would allow third parties to misuse my personal information in this manner.

I appreciate your immediate attention to this serious matter. I look forward to your prompt response, addressing my concerns and providing a resolution.