****med by Vodapay

I am very upset and disappointed with Vodacom Vodapay, I transferred R60 from my FNB account yesterday 01/11/2023 and to date the amount is not reflecting on the vodapay app, I have mailed the prrof of payment to *** about 5 times but it is still not reflecting, i have sent the proof of payment to their facebook inbox and whoever is handling it has asked for my bank statement which I am unable to download on the app, and dispite other proof of the transaction from the app as well as POP they are not willing to help which means my money is down the drainm.