SM
Siyabonga M

1 reviews | Active since Feb 2024

21 Nov 2024, 17:42

****med by Vodacom SA

Vodacom ****med me. On February 2024, I went to Cellular city store at Walmer Park (PE); looking for data deal. A lady gave me a Vodacom data deal 80 gb (day) & 40 gb (night) for R299.00 pm. The lady said I can end this contract anytime when I want to, yet they did not allow me when I wanted to. I understood because they said the contract cannot be terminated (but the lady did not mention that to me on the consultation), but I took that.

Now I noticed they added other things that I was not aware about on the contract. Now they take R332.00 from my account for the contract, without asking me. This is a not right, and I don't know what to do as I am not working now.

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2024, 08:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team