****med by Vodacom -promised a cheaper plan, charged double instead.

I was contacted by a Vodacom agent who offered to move me to a different price plan that would reduce my monthly instalments. I agreed in principle, on the understanding that it would be cheaper, but I specifically asked for a quotation. I was waiting for that quotation and never received it.

In December I was suddenly debited almost double what I normally pay on my contract. Since then, I have made countless calls to Vodacom trying to get this sorted out. I keep being told different things or that someone will call me back, but nothing ever gets resolved. No proper explanation or refund.

This has been extremely frustrating and stressful, especially since the whole point of the call was to lower my monthly costs, not double them.