ON
Ofentse N

1 reviews | Active since Aug 2023

31 Aug 2023, 09:00

****med by Vodacom online (Like Minds)

a **** artist managed to open an account in my name through Vodacom's online services and got a contract phone. I started seeing debits going off that I didn't know about so like anyone would I then blocked those debits because I didn't know where they were from. Three months later they start calling me asking me to pay and told them that I have no contracts with them. they advised me to go to the store to get more details on what's going on. The person who assisted me told me that it is a common ****. My frustration is with Vodacom's vetting processes and that ****s like these are common in their platform. My livelihood is in jeopardy because this is affecting my credit score, the stress I get from their spam caller collection team on a daily basis doesn't help.

0
Replies (2)
Vodacom
Vodacom's reply31 Aug 2023, 10:13
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ON
Ofentse N's update15 Nov 2023, 16:15
Reviewer Update
Hi, you are still calling me asking for payment. I thought this was resolved. I am really not pleased especially because I have never been your client. Is this the type of business you want to be known as?