****med by Vodacom, now I have a bloated bill.

During the month of March 2025 I received a call from a vodacom agent saying vodacom wants to offer me value for money for my benefits as I'm paying too much on my contracts and that I have gifts that were supposed to be delivered to me. The consultant said he will do a migration on my accounts so I can receive better benefits for the premiums I'm paying, and I agreed. I asked the consultant to confirm to me that it will only be a migration of benefits, they will not temper with my current premium and they will not affect my upgrades and periods of my contracts and he confirmed.

During the month of April 2025 I received the gifts as promised which were 2 Fones and 2 Tablets. I then went to the vodacom shop to check if the promised benefits have been loaded only to find that the consultant has upgraded my contracts to a hire premium and the gift are actually part of the upgrade. I then called back the vodacom agent to cancel everything they did on my account and returned the gifts back to them (1 fone and 1 tabled opened but not used and 1 fone and 1 tablet still sealed). Few days they confirmed that they received the gadgets and will return my account to the way it was. My account was not adjusted as promised and the premium was no longer affordable to me. I was billed on the incorrect packeges, I kept calling vodacom and every time was told the matter has been escalated. My service was then suspended, I kept paying the amount I was paying before they tempered with my account. I am paying but not able to use the benefits as my account is suspended and in arrears due to the **** they played on me. Why am I being billed for something I have no access to? Why am I in arrears for something that was not my fault? I requested call recordings from March till July without success. I even went as far as going to vodacom head quarters in Gauteng to speak to manager without success, but the consultant who assisted me there managed to have the packages returned back to how they used to be, but I'm still left with a huge bill and still on suspension. My whole family can not use their lines, we ended up buying other network Sim cards to communicate, but I'm still billed for the benefits I have no access to. VODACOM IS ****MING US, BIG TIME!!!!!