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BONOLO M

1 reviews | Active since Mar 2022

16 Jan 2026, 03:21

****med by Vodacom insurance

I had an insurance with Vodacom which I requested cancellation from the month of Nov, DEC2025 they still deducted and I sent ANOTHER cancellation and still this Jan they deducted.. Vodacom insurance is such a **** And I called in mind you to the contact center to inquire if it was cancelled and I was told by Kamogelo that yes it’s cancelled

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Replies (3)
Vodacom
Vodacom's reply16 Jan 2026, 07:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BM
BONOLO M's update07 Feb 2026, 05:54
Reviewer Update
Thank you Vodacom for fixing the problem in a very fast and professional manner thank you very much for the efforts of everyone I got refunded back the funds and my contract was cancelled
Vodacom
Vodacom's reply07 Feb 2026, 13:31
Official
Dear Customer,
 
We are glad to hear of the service that you received.
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We appreciate the positive feedback.

Regards
 
Consumer Website Team