MT
Makhanyoza T

1 reviews | Active since Feb 2024

12 Feb 2024, 11:39

****med by Vodacom

Were at Vodacom Westville Pavilion on the7th of Feb 2024, ***. Sales person was Kavish, whom sold us a **** deal on contract. Kavish did not explained that if you take a contract, after the Fibre has been delivered, it will take 3 to 4 weeks for installation.

The online studying started last week the 9th of Feb 2024, the Wi-Fi is not installed as promised, and Kavish is no where to be found. The escalation was done to Mohamed the Store manager, whom had the attitude of protecting his employees.

Had Kavish mentioned the process, i was going to take other deals somewhere else, but because it was on his gaining he did not care about the consequences at large. It means Data has to be bought unfortunately funds are insufficient as last money was paid to Vodacom. Library does not have Internet foe students to access information. It means the whole month will be a waste and the Institution write exams online every after 2 weeks for Post Grade Students

I would like hello peter InterVision with the regards

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2024, 11:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team