GS
Grant S
1 reviews | Active since Sept 2025
18 Sept 2025, 08:53
****med by Vodacom consultant
I am saddened by the service i have received from Vodacom. in July 2025, i have called to cancel a cellular contract to my name on the number ***. While dealing with the consultant I found her being very addiment and tried to convince me to not close the account. So eventually I manage to win the fight and had my contract close to the number ***, but thats what i thought.
Two months later, I now found that this consultant manage to migrate this number ***, and not close it. But also to find out the same consultant also manage to migrate another number I own ***. So me trying to lesson my dept now was *****ed by Vodacom and I was ****med.
Sadly I manage to get through today to Salomi at Migrations department today. She has now said to me she would reverse the migration on both accounts, but the account I have called to close is now due for an upgrade, meaning its still open and i still have to pay for this accounts this month. Then I have to call again to close this accounts. So its a saddened lose lose situation for me.
I hope you can assist me firstly to catch and stop these consultants. Then also to get my accounts sorted.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
18 Sept 2025, 10:03 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply18 Sept 2025, 10:03
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
GS
Grant S's updateReviewer Update
18 Sept 2025, 10:54Good day
So the consultant just contacted me. to my surprise, she discovered that the consultant has migrated another 2 accounts without my content. so all together its 4 accounts migrated on the same day.
So the consultant just contacted me. to my surprise, she discovered that the consultant has migrated another 2 accounts without my content. so all together its 4 accounts migrated on the same day.
GS
Grant S's update18 Sept 2025, 10:54
Reviewer Update
Good day
So the consultant just contacted me. to my surprise, she discovered that the consultant has migrated another 2 accounts without my content. so all together its 4 accounts migrated on the same day.
So the consultant just contacted me. to my surprise, she discovered that the consultant has migrated another 2 accounts without my content. so all together its 4 accounts migrated on the same day.
GS
Grant S's updateReviewer Update
18 Sept 2025, 10:56I also heard that a colleague at work has also been ****med the same way. So i am not the first or the only one.
GS
Grant S's update18 Sept 2025, 10:56
Reviewer Update
I also heard that a colleague at work has also been ****med the same way. So i am not the first or the only one.
GS
Grant S's updateReviewer Update
18 Sept 2025, 11:09 ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
I do not operate via WhatsApp with any of my contracts i have.
I do not operate via WhatsApp with any of my contracts i have.
GS
Grant S's update18 Sept 2025, 11:09
Reviewer Update
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
I do not operate via WhatsApp with any of my contracts i have.
I do not operate via WhatsApp with any of my contracts i have.
GS
Grant S's updateReviewer Update
23 Sept 2025, 14:29Good day
Im not sure why you cant reach me. However Salomi has reached me three times. There was no other calls to my phone from Vodacom.
Can i also get the Vodacom team to listen to the voice recording please to confirm that i have made the agreements which they say I have done, to migrate my accounts. I cannot see how they have investigated and now expect me to make a way to a Vodacom store to listen to the recordings, because i know that i have not agreed or even thought of doing this migrations.
Im not sure why you cant reach me. However Salomi has reached me three times. There was no other calls to my phone from Vodacom.
Can i also get the Vodacom team to listen to the voice recording please to confirm that i have made the agreements which they say I have done, to migrate my accounts. I cannot see how they have investigated and now expect me to make a way to a Vodacom store to listen to the recordings, because i know that i have not agreed or even thought of doing this migrations.
GS
Grant S's update23 Sept 2025, 14:29
Reviewer Update
Good day
Im not sure why you cant reach me. However Salomi has reached me three times. There was no other calls to my phone from Vodacom.
Can i also get the Vodacom team to listen to the voice recording please to confirm that i have made the agreements which they say I have done, to migrate my accounts. I cannot see how they have investigated and now expect me to make a way to a Vodacom store to listen to the recordings, because i know that i have not agreed or even thought of doing this migrations.
Im not sure why you cant reach me. However Salomi has reached me three times. There was no other calls to my phone from Vodacom.
Can i also get the Vodacom team to listen to the voice recording please to confirm that i have made the agreements which they say I have done, to migrate my accounts. I cannot see how they have investigated and now expect me to make a way to a Vodacom store to listen to the recordings, because i know that i have not agreed or even thought of doing this migrations.
GS
Grant S's updateReviewer Update
23 Sept 2025, 14:30I have also not received any communication via email according the investigations. i only received emails stating Salomi has reversed the migrations and thats it.
GS
Grant S's update23 Sept 2025, 14:30
Reviewer Update
I have also not received any communication via email according the investigations. i only received emails stating Salomi has reversed the migrations and thats it.
GS
Grant S's updateReviewer Update
23 Sept 2025, 14:32This is the only email i received from Customer care. Nothing after.
Dear Customer,
We appreciate your patience in allowing us to resolve your query. Your reference *** is in progress and will be resolved by Anele Mpulo.If you would like to add any additional feedback, you may reply to this email. Regards,Elite Mobile Support
Dear Customer,
We appreciate your patience in allowing us to resolve your query. Your reference *** is in progress and will be resolved by Anele Mpulo.If you would like to add any additional feedback, you may reply to this email. Regards,Elite Mobile Support
GS
Grant S's update23 Sept 2025, 14:32
Reviewer Update
This is the only email i received from Customer care. Nothing after.
Dear Customer,
We appreciate your patience in allowing us to resolve your query. Your reference *** is in progress and will be resolved by Anele Mpulo.If you would like to add any additional feedback, you may reply to this email. Regards,Elite Mobile Support
Dear Customer,
We appreciate your patience in allowing us to resolve your query. Your reference *** is in progress and will be resolved by Anele Mpulo.If you would like to add any additional feedback, you may reply to this email. Regards,Elite Mobile Support
GS
Grant S's updateReviewer Update
24 Sept 2025, 15:22Firstly, thank you for taking the time to respond to my messages. I manage to call the call center this morning after they called me. The consultant said she would follow up and return my call. Its just strange that when Vodacom consultant called me with the outcome after the investigation, that the teleprint is showing that i have agreed to the migration but they say they did not listen to the voice recording. Then they saying the investigation is now complete. When i requested the recording they said i should now go to any Vodacom store to listen to it. So, my request is for Vodacom to investigate the voice recording and let me know if that is me on the recording. because its clear for me to see that this **** is greater than Vodacom thinks. I know i have not agreed to this migration and if Vodacom customers are being ****med so easily, I'm too afraid to ask how many more people are being ****med. Just to mention that my college at work was also ****med the very same way.
GS
Grant S's update24 Sept 2025, 15:22
Reviewer Update
Firstly, thank you for taking the time to respond to my messages. I manage to call the call center this morning after they called me. The consultant said she would follow up and return my call. Its just strange that when Vodacom consultant called me with the outcome after the investigation, that the teleprint is showing that i have agreed to the migration but they say they did not listen to the voice recording. Then they saying the investigation is now complete. When i requested the recording they said i should now go to any Vodacom store to listen to it. So, my request is for Vodacom to investigate the voice recording and let me know if that is me on the recording. because its clear for me to see that this **** is greater than Vodacom thinks. I know i have not agreed to this migration and if Vodacom customers are being ****med so easily, I'm too afraid to ask how many more people are being ****med. Just to mention that my college at work was also ****med the very same way.