MH
Mbali H

1 reviews | Active since May 2019

04 Jan 2024, 23:15

****MED BY VODACOM- CELLPHONE CONTRACT

My husband took phone contract early in 2023 it was two iPhone 11 and the contract deal was 800 rands for both cell phones however we’ve been phoning Vodacom to ask why every time when we need to pay for the contract every month we pay more than R800 some months is even more than a R1000. We’ve phoning and speaking to about five different people and they’ve got five different explanations I think we are being ****med by Vodacom and this is very sad every time we phone different stories we will hear. The other lady told us that it’s because we paid late which is not true. this month already for next month the app shows that we are owing R900 from where and what we don’t know because we don’t buy airtime from the app, by the end of this month will be owing more than 1000 for an R800 contract. THIS IS RELLY NOT NICE. We really feel we are being ****med and it’s sad because Vodacom is a big company.

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2024, 07:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team