****MED BY VODACOM

Almost 2 months and I am still struggling with Vodacom's incompetence. After I upgraded from LTE to Fiber through Vodacom they still expect me to pay for BOTH contracts. I have spent hours on the phone trying to resolve this, and again, this morning I get a call from Vodacom saying that the Fiber department (JADE) delayed cancelling my LTA and therefore I am responsible for that account. MY LTE WAS DISCONNECTED ON 29 JANUARY 2025 AND FIBER ACTIVATED. HOW CAN YOU EXPECT ME TO PAY FOR LTE FOR FEBRUARY IF THE LIKE WAS UPGRADED. I will NOT pay for both. You can get your employee that did not do their job properly to pay for that. I DEMAND A COPY OF THE RECORDING WHERE JADE ASSURED ME I WILL NOT BE BILLED FOR BOTH, AND SHE WILL ARRANGE EVERYTHING. I refuse to be ****med by VODACOM after being a loyal customer for over 10 years.