CM
Claudia M
1 reviews | Active since Jul 2024
27 Jul 2024, 09:54
****med by Vodacom
Vodacom called to say they want to reduce my three contracts installment with R150 each. After the agreement, I received an sms informing me that I renewed my contract and deductions will be R2426. 60. Before this call from them, I paid R1461. 28 for my contract. They made me renew my contract without my knowledge. I will appreciate if I can get help with this and Vodacom need to refund all the money they deducted without my permission. CLAUDIA.
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Replies (1)Vodacom's replyOfficial
29 Jul 2024, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2024, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
