****med by vodacom

Late November 2024I ordered a phone from vodacom app since my other contact was due for upgrade and i upgraded number that was due for grade, but when i receive my invoice on the 1st of December vodacom upgraded the wrong number and the number that i upgraded recently in 2023,i was having 2 line in one sim,i called them and i was told it was mistake and have to return the device,so they can cancel it and i wont be billed for that.but when i check my bill for December i was billed for it and i complain and they told after deduction they will refund me but no they is no such a thing i have been calling but their consultant have no answer for and they will refer a matter to back office till today i have been waiting.

And the worst thing that i was complaining of on their wrong device is that my contract was five years to which i told them i will never pay phone for five year..mind you they did not even consider the the period of current device and when i ask them what kind of nonsense is that no one was having an answer for me.

I hate vodacom though i have been using it for such long time and i didn't realise that they are ****ming people.now they added insurances on my bill that i never ever give consent for them.

Now they blocked me due to security purpose becouse i have been calling too much.

I want my money back and the proper bill that i have to pay my i have iphone 15 which i pay 1400 and the iphone 16 pro max which i was shown on agreement for 1600 now billed 2070 to which i expect my bill something like 3500 with the insurance added but no i’am billed 4070 but when i check the bill says something different, so i want my money back and insurances to be removed from my bill please.

I’a