RM
Reginah M
1 reviews | Active since Aug 2024
27 Aug 2024, 13:18
****med by Mondo dealers
My name is Reginah Boitumelo Motene i am a vodacom customer(account numberI***5) i have been ****med by one of their dealers Mondo, i tried to communicate this matter with vodacom but I'm not winning. One of Mondo dealers call me about subscription that my instalment will decrease but i have realised that their subscription has increased my instalment twice and Mondo send me a message that my case is invalid i must continue with the subscription. I need hallopeter to intervene because i think this two company they are failing me because i think they are taking time to cancel the subscription. You can contact me for more info on ***.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
28 Aug 2024, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Aug 2024, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
