T
Thabang

1 reviews | Active since Feb 2025

22 May 2026, 09:49

****med and **** to false contractual agreement

I recently received a call from one of your consultants sold me data so I told her I don’t need data she can get me a package where I can get airtime because I need airtime to make some calls , she found something for me and she said I will pay R 179 each month on the 26th, the contract was open on the 23 or 24 of April of which was end of the month then again I asked her the debit order will be done on the 26th May of R 179 she said yes now after sometime I get emails from Vodacom saying I owing them my SIM card is suspend my account is arrears I owe Vodacom R 500 of which i don’t know why and how did we get to R 500 because me I was told that I will pay R 179 end of the month so I want to cancel my account and that I will pay is R 295.40 the rest I won’t pay because I was **** to by your sales representative who sold me a package and didn’t disclose all information went to mams mall yesterday the staff apparently I have a contract with you guys for R 224 that was not wat was agreed on we call the call centre lady who was assisting was rude and didn’t want to hear what I was saying please kindly help a way forward to this situation because now am losing money missing calls because of this situation

You can also listen to conversations of which was recorded isn’t you say all calls recorded

0
Replies (1)
Vodacom
Vodacom's reply02 Jun 2026, 12:21
Official
Dear Thabang, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback was provided. Regards, Consumer Website Team