****MED - and ******!! NO FREE MODEM as advertised as well as BAD SERVICE

We have been using the vodacom fibre service. we PAY for 500/250 - during the day it is OK - at night and weekends we are lucky if we get 20mb/s down. We have logged numerous calls and sent speed tests etc. On the 26th we called to cancel - it was said to be escalated, then we got an email to do WHAT WE HAVE DONE OVER AND OVER AND OVER AND OVER!!! NO NO NO!!! We called again today and cancelled - unfortunately my wife managed to speak to THE RUDEST SPECIMEN YOU COULD MUSTER!!!! now keep in mind the add said FREE ROUTER!!! We are being charged for the router - you can FETCH THE DAMN ROUTER AND NOT CHARGE US - regardless - we are cancelling THE WORST SERVICE EVER!!!! We both have our mobile phones on vodacom WE WE WILL BE CANCELLING THAT TOO!!! WELL DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!