1 reviews | Active since Dec 2018
****med and ******* into taking up a service i dont need
I called to cancel my two contracts , after numerous calls and twitter support refusing to assist me . I finally got through and spoke to a lady , she assisted me and told me about a once off WhatsApp 1g which will be charged in February than in March i will not be getting charged anything. To my surprise i get two open quotations and an sms saying I’ll be receiving 1G whatsapp monthly on bouth these numbers . So she ******* me into believing this is a once off thing and after asking her numerous times that i will no longer be charged she reassured me . So the sms’s i got indicate that these are new contracts on my numbers , something i said i don't want as i will not be using both numbers completely . Im so frustrated after calling the whole day and finally happy to get through then i get ******* into taking something i said i dont want . At Vodacom Kindly cancel both number completely i dont NEED these numbers i have 3 more number with vodacom which im using and dont need the other 2 .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Im grateful for the assistance i received which eventually resulted in the two contract numbers being cancelled . However i just received my invoice and i see that WhatsApp contract on the two numbers is still active and billed . I did emphasise that i no longer want to use these numbers completely and don't want any products on them . Please assist with cancelling the WhatsApp monthly bundle which i said i don't want (agent **** about adding them) and have since not used , Thanks
Im grateful for the assistance i received which eventually resulted in the two contract numbers being cancelled . However i just received my invoice and i see that WhatsApp contract on the two numbers is still active and billed . I did emphasise that i no longer want to use these numbers completely and don't want any products on them . Please assist with cancelling the WhatsApp monthly bundle which i said i don't want (agent **** about adding them) and have since not used , Thanks
