ZD
Zama D

1 reviews | Active since Dec 2018

02 Jan 2024, 15:57

****med and ******* into taking up a service i dont need

I called to cancel my two contracts , after numerous calls and twitter support refusing to assist me . I finally got through and spoke to a lady , she assisted me and told me about a once off WhatsApp 1g which will be charged in February than in March i will not be getting charged anything. To my surprise i get two open quotations and an sms saying I’ll be receiving 1G whatsapp monthly on bouth these numbers . So she ******* me into believing this is a once off thing and after asking her numerous times that i will no longer be charged she reassured me . So the sms’s i got indicate that these are new contracts on my numbers , something i said i don't want as i will not be using both numbers completely . Im so frustrated after calling the whole day and finally happy to get through then i get ******* into taking something i said i dont want . At Vodacom Kindly cancel both number completely i dont NEED these numbers i have 3 more number with vodacom which im using and dont need the other 2 .

0
Replies (2)
Vodacom
Vodacom's reply03 Jan 2024, 07:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

ZD
Zama D's update09 Feb 2024, 10:15
Reviewer Update
Good Day
Im grateful for the assistance i received which eventually resulted in the two contract numbers being cancelled . However i just received my invoice and i see that WhatsApp contract on the two numbers is still active and billed . I did emphasise that i no longer want to use these numbers completely and don't want any products on them . Please assist with cancelling the WhatsApp monthly bundle which i said i don't want (agent **** about adding them) and have since not used , Thanks