Meaningless responses on HelloPeter

<p>I published a review of Vodacom on 2017/01/13 regarding poor service experienced with the cancellation of a data contract within its 14 day cool-off period, as far back as September 2016.<br />To my surprise, I received a response from Vodacom on the same day, indicating that a consultant would make contact with me to "assist with my query".<br />Five days later, on 2017/01/18, I received another response from Vodacom, indicating that the matter has been escalated to their Sales Department "for further investigation and assistance".</p> <p>A courier company came to collect the goods on 2017/01/30, but nobody contacted me and I was forced to post the following reply to their response on 2017/02/21 (more than one month after their second response):</p> <p>"More than a month has passed since your reply, without anyone from Vodacom contacting me to resolve the matter, except that a courier company came to collect the goods on 30/01/2017.<br />The number is still active, Vodacom is still charging me for the data contract and I have received no credit for the amounts charged from September 2016 until February 2017.<br />It seems that Vodacom responds for the sake of being marked as a responding business, but you take no action to resolve the issue."</p> <p>This time, I received no response from Vodacom and I therefore have no other option than to post a new review (this review).</p> <p>So, be warned: <span style="text-decoration: underline;">Vodacom responds swiftly and follows up with a second response within days of the first response, but then does nothing to resolve the issue.</span> In this way, they earn the label of a responding business on HelloPeter, but do not resolve the issues.</p>