1 reviews | Active since Aug 2015
Me and vodacom... AGAIN!
Vodacom has been such a pain to deal with since I discovered unauthorised subscriptions on my account in December. They put a credit on my account for the subscriptions after I out a review on hellopeter, the system didn't pick up on the credit and after I already paid R1400 an amount of over R3000 was deducted from my account start of Jan. A requested a refund and was told it would take 7 working days. After that I still haven't received it and contact them again. I received an sms that said my query was finalised, which was according to the call centre done by accident. So, I'm still waiting. Still haven't received my refund and the signal in our area just keeps getting worse even though we have a signal strengthener. Would definitely not recommend Vodacom at all.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)