KM
Kriesan M

1 reviews | Active since Nov 2019

08 Nov 2019, 13:12

MDM Attorney ********

Good Day - I took out a Vodacom Contract in 2012. I had forgotten to cancel the contract and continued to pay for it until 2019 as it was an insignificant amount. I then contacted Vodacom to ask them what the settlement amount would be if any - the lady I spoke to told me there was an arrears of which I was surprised. I did accept that as I moved banks they may not have been collecting my debit order of R110.00. Once I got hold of Vodacom the lady gave me a settlement amount to close the account which I immediately paid sent the proof of and asked the account be closed. This was in May 2019. A firm called MDM Attorneys now calls me to indicate that I owe some exorbitant amount which does not even make sense in relation to the contract price. They have indicated they have been instructed by Vodacom to do so. I wish to be called immediately!

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team