sS
stephanjubileus S

1 reviews | Active since Feb 2017

15 Jun 2018, 13:56

Maybe you should stop worrying about who owns the place and start worrying about who you give a service to.

I am not happy with the service we are getting from you guys. On the 7th of June we queried why there is 2 fiber lines on our account. Friday morning the 8th of June our service was cut off with no explanation as to why. We have contacted Vodacom everyday from Monday the 11th of June just to be told that the issue is logged with higher up and they will revert back to us.

We have not on any single day the entire week had any response from Vodacom. I have to keep calling back to get told please wait another day.

I am sure Vodacom can understand my frustration with the issue. I am not happy that I can not speak with a supervisor or manager about my issue. When I ask to speak with a supervisor I get told that the supervisor is busy with other things and wont speak with me. I do think that this is poor service and lousy that your management can not man up and sort the issue out.

SR180 ********** 01

Your move Vodacom. Will this take another week?

From Monday the 18th I will be supercharging a complaint everyday. Please sort this out.

0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2018, 14:50
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team