Maybe VODACOM not so LIKEMINDED as customers

One would think that in a country that is notorious for unemployment, In a country that has been ravaged by Covid-19, where jobs have been lost, people's livelihoods have been lost, that businesses would want to get new business. Ordered 2 packages from Vodacom, one was approved, one was declined, phoned in and got sent to roughly 5 different people and finally got hold of an excellent gentlemen who gave me all the correct details and what to do to get the declined application reviewed. I then logged a ticket with all the details. 3 days later, got asked to send one more document, i rep**** within 30 minutes. That was 10 days ago. Zero correspondence. the only thing that changed was it went from being processed to awaiting my reply, which i queried as nothing had been done, it was changed to being processed again. Today is 14 days after i logged the ticket, 10 days since actually communication. Seems "Likeminds" are not of the same mind as customers.