MAYBE TIME TO MOVE TO CELL C
<p>I have had a business contract with Vodacom for many, many years. Number ********** .</p> <p> </p> <p>All payments are by debit order and are up-to-date.</p> <p> </p> <p>On Friday last week (11 Nov., 9 am) I registered a complaint that I had suddenly been cut-off. I have an e-mail acknowledgement of receipt of the complaint.</p> <p> </p> <p>EVERY day since then I have made a phone call to the business helpline (and also having to wait in the queue for a long time), trying to sort it out and get reconnected.</p> <p> </p> <p>Many promises, explanations, wrong advice, "we will call you back's", etc., etc. recived, but no reconnection as yet.</p> <p> </p> <p>Please DO SOMETHING ! ! !</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Today is Sunday 20 November. My phone has had "No Service" since early morning on Friday 11 November = 10 days.
I have made daily calls to the Helpine ********** , plus postings to HelloPeter, with absolutely no positive outcomes.
I advise Vodacom that this problem and situation is unacceptable, has continued for an unreasonably long time, and is a breach of our Contract.
Vodacom are accordingly advised that, unless this breach of Contract is resolved satisfactorily and full service restored before midnight on Monday 21 November 2016, this Contract will be terminated due to Vodacom's non-performance. The termination date will be the date on which servcies were cut-off, i.e. 11 November 2016, and no payments will be made for services beyond that date, and the monthly debit order will be blocked.
Vodacom is further notified that should this Contract have to be cancelled, the mobile number ********** 344 will be ported to another service provider.
I look forward to a positive response and outcome.
Today is Sunday 20 November. My phone has had "No Service" since early morning on Friday 11 November = 10 days.
I have made daily calls to the Helpine ********** , plus postings to HelloPeter, with absolutely no positive outcomes.
I advise Vodacom that this problem and situation is unacceptable, has continued for an unreasonably long time, and is a breach of our Contract.
Vodacom are accordingly advised that, unless this breach of Contract is resolved satisfactorily and full service restored before midnight on Monday 21 November 2016, this Contract will be terminated due to Vodacom's non-performance. The termination date will be the date on which servcies were cut-off, i.e. 11 November 2016, and no payments will be made for services beyond that date, and the monthly debit order will be blocked.
Vodacom is further notified that should this Contract have to be cancelled, the mobile number ********** 344 will be ported to another service provider.
I look forward to a positive response and outcome.