Maybe the CEO will phone me?

We locked a call on the 2/06/2015 about being over charged on our account. We found out that we were charged for a second line that we did not approved. We were informed a internal investigation would take place and they will get back to us. WE also made an advidavid and mailed it to you, we received confirmation of received but still no response.a Second follow up mail was sent yet again NO REPLY 16/07/15 we phoned again same story We will get back to you. 21/07/15 I phone and and gave the ref no given to us just to be told it does not appear on the system. After more than 41:13 0n the phone I were informed my complaint is escalated and they can't send email s to confirm its loaded. I have been told by Fellow that they will phone me today 22nd by ten am and he will follow up and call me to confirm. What a Fool I must be. I would like to here from your CEO if this is how long term clients should be treated. <br> Do you still need me and my Family to use you as our network providers.