Maybe It Is Time To Switch To Another Network?

Three days ago I lost my sim card. So I called in customer care to try and perform a sim swap. I had a new sim card and I passed all the security questions she asked me. However the lady who was helping me told me, unfortunately she can't perform the sim swap. Why? She couldn't tell me.

I called the next day for the second time with another new sim card and I passed the necessary security questions. However again, the guy who was helping me said the same thing '' your sim swap is not successful'', because my number has been ''restricted/admin locked''. I asked him how can that be...I never requested that and he told me "I don't know sir". This is the second time vodacom customer care has said those words to me. I eventually went to my local vodacom shop. The lady who was helping me tried all she can but still she wasn't able to help me.

A sim swap is suppose to take 4 hours to 24 hours to be successful but mine is now going onto 4 days now. This is a HUGE inconvinience by Vodacom. Four days without a sim card, as I write this I'm using wifi hotspot from my friend. This is UNACCEPTABLE!!!

I need some response from Vodacom, someone who will help me to perform my sim swap successfully. Tomorrow will be the fifth day without my sim.

Vodacom is suppose to be South Africa's best network... but based on their incompetence to help their customers, they are becoming the worst... Please contact me on:

Lungile Maluleke ********** 660