maybe if i cancel my debit order , then you will fix your ****ty service

my email sent to ********** on 2017-11-03 still no reply

Complaints First of all I am so disgusted with VODACOM THERE IS NO WORDS TO DISCRIBE I have not been helped at all everyday I'm trying to sort out my account , all that I'm getting is being put on hold NOTHING IS GETTING SORTED OUT

Acc name Maryke Botes ( fiy I have been trying to change my surname since June 2017) to Blignaut I got married.

Email : **********

Good now that you have all my info

I upgraded on Nov 2017 (online upgrade) how convenient is that , only to find out later that I'm still paying for my old contract I went to Vodacom shop Wonderpark a man tried to help me only to say sorry mam if you upgraded online I will not be able to help you Please check after 3 months if you are not paying the old contract any more ... this is not acceptable That is the first issue

On Sunday 29 October 2017 I went back to Wonderpark to migrate to another package I made I vary clear to the lady by the name of Tumi who did the migration to what nr she must migrate I even explained to her why I needed the migration on this cell phone nr to be done it's because I need min and not airtime My work requires me to call all my clients sooo what this unintelligent person did is: she migrated my laptop contract this nr is a laptop contract how am I supposed to call my clients from this device ????????? And fiy lady this contract is due for an upgrade????? I will absolutely not upgrade this contract 2cnd issue

Monday 31 October 2017 A Vodacom consultant called me ( I might be wrong but her name is Mtshalik) she sold a Wifi router to me on promo she said 5 gig data per month for only R219 per month wowwww amazing I thought I did take this promotion because I use allot of data during the month Oky soooo my next problem is that I got 2 smses from Ram the delivery for the router with two different invoice numbers K ********** and K ********** I only excepted the one and I send back the other one for K ********** 3 now today I went on to my vodacom app only to see that I'm being billed for 2 " my 5 gig packages ????? why is that???? on one number

This is unexcaeptable I will not be paying for this Migration to the wrong contract they must fix this before the end of this week and I will not be paying the extra amount for the 5 gigs of data that I did not sign for And also when she did the wrong migration I lost 3gigs of data that I was saving up I would like this back please

Then also I will send this email every 60min until I get a reply or someone to call me on ********** 558 I will also put this post up to facebook and all social media if I do not get a reply ( ps I am fed up with Vodacom ) this is the worst network ever I will be switching to a other network supplier as soon as I am finished with this bull **** service provider

Also I would like a quote to end all contracts I have with vodacom asap I will not be put on hold for over 30 min at a time I will simpy stop your debit order from my bank as if tomorrow 3 of November 2017 at 17:00 if no one has resolved this stupidty !!!!!