May you please cancel my contract

<p>I have called in Oct and asked my contract which expires in Dec to be cancelled. today I tried to call and confirm that but there is no answer at cancellations department, tried 3 times and held and held. Then according to Cynthia Bokwe at customer care dept, they can't tell me when my contract expires. She gives me some estimate date abd says probably it expires on this date.... all she was interested in is telling me my upgrade date. upgrade and cancellation are 2 very different things. when trying to explain to her that there is no answer at cancellations dept and I have not got the help I needed, she rudely puts me through to some trade dept... mid-sentence. terrible service Cynthia. i just want to please confirm my cancellation date. how difficult is that?</p>