May I please have the SR request resolved

Hi Vodacom I would like to get a solution in regards to Vodacom ***-289911 Everytime I speak to a consultant they advise that a technician has been to my house and I am up and running however when the agents check their systems it shows no connection. I have not had any internet connection since 29 October the incident was reported as of the 3 of November... A technician has not been to my house to help reconnect me. On the 20th of November Marlene Mini called to arrange a time for a technician to come out for the 22nd of November, no one came. On the 23rd someone called to find out if the technician came out we told them no she then proceed to tell me that no one came out because my address was not on the system(how is that even possible cause it was confirmed on Saturday) . The 24th I got a call to arrange a time for the following day, no one has call or came to the house to assist to date. I've been calling your call center and all I get told is that the matter has been escalated and someone will call me back, I spoke to escalations and they told me someone will call me back, noone calls back. I would really appreciate it, if someone can call me and provide a solution. I do not want to be told an escalation has been made, I have completely lost faith in that process. I have logged a few requests based on this and have been told that they have all been closed cause the issue has been resolved, which is fause information.

Please help me!