MM
Muneiwa M

1 reviews | Active since Jan 2015

01 Oct 2025, 17:07

MaVodaVoda Usual Disappointment

Since Monday 29/09/2025 I don’t have internet. Here I thought maybe the rain did some damage and Vodacom will pick up soon even today I don’t have internet.

I thought my SIM was damaged and went to get a new contact SIM and it took 2 hours to do a simple SIM swap. Calls were dropped and I was put on hold for over an hour.

I tried 2 different routers both new and same issue of no internet.

Is it possible to cancel my contract and I try another service provider because I am suffering while paying shem.

Fix your network at Lion Pride/Lion Park asap or cancel my contract aseblief.

Worst of all, no communication regarding this.

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2025, 08:09
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team