1 reviews | Active since Mar 2017

09 Mar 2017, 20:36

masters of *****

<p>I was disgusted when I went to Vodacom Uitenhage for an upgrade on my 2GB MBB 24 month - TopUp contract to find out that someone already did an upgrade on my account. The upgrade was done on 7 January already and I found out on 22 February when I tried to upgrade. The vodacom staff was not very helpfull and I am still waiting for proper feedback from vodacom legal department 11 working days after I contacted them and emailed them everything that they asked for. They are sending me around in circles while I am paying for someone else's very expensive I fone 7which is very unfare.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Apr 2017, 10:11
Official

As per telephonic discussion,feedback provided.

Regards

FM