ND
Noku D
1 reviews | Active since Dec 2019
27 Dec 2020, 05:04
MASTERPASS REFUND
Yesterday at 10:44am I bought R110 airtime using masterpass, 5 hours later the airtime was still not loaded, I phoned Vodacom ***5, and I was given this reference number XLI-198587-R1P6, and I was told that masterpass will investigate and comeback to me. At 7pm I phoned again and this time I furious, I was the consultant told me that Masterpass will investigate and comeback to me, but I and that maybe the system was down.
I bought that airtime because I wanted to use it immediately and not to wait for 24hrs to access my airtime. Right now I am ****ed off with Vodacom. I NEED A REFUND OF R110 for the airtime I bought and going forward I will use the traditional way of buying airtime or electricity.
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Replies (4)
Vodacom's replyOfficial
28 Dec 2020, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2020, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ND
Noku D's updateReviewer Update
28 Dec 2020, 10:46Your response was at 7.47am and upto now, no one called, I want my airtime or my money back, that's all. It can't be this difficult to load airtime or refund.
ND
Noku D's update28 Dec 2020, 10:46
Reviewer Update
Your response was at 7.47am and upto now, no one called, I want my airtime or my money back, that's all. It can't be this difficult to load airtime or refund.
ND
Noku D's updateReviewer Update
28 Dec 2020, 13:14What the **** is going on there, can I get my airtime or my refund. I ****en ****ed off with Vodacom right now. No one will buy airtime just for you to keep it. I bought that airtime because I wanted to use it, now you are taking your sweet time to deal with matter. I am very much ****ed off right. S**** your masterpass if it's giving you problems, and but do that after you have refunded us.
ND
Noku D's update28 Dec 2020, 13:14
Reviewer Update
What the **** is going on there, can I get my airtime or my refund. I ****en ****ed off with Vodacom right now. No one will buy airtime just for you to keep it. I bought that airtime because I wanted to use it, now you are taking your sweet time to deal with matter. I am very much ****ed off right. S**** your masterpass if it's giving you problems, and but do that after you have refunded us.
Vodacom's replyOfficial
04 Jan 2021, 18:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 18:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,