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Brandon A

1 reviews | Active since Jul 2016

07 Jul 2016, 07:35

Master Account Holder issue unresolved for over a month now

<p>After many calls and requests to assist and resolve this matter, and after many reference numbers and Vodacom notifications advising the matter resolved...it still is now. My numbers is listed as Master Acc Holder yet data notifications re purchases being sent to another number. As I speak now I am on hold for 43m and 40s waiting for feedback. Not too sure what else to do other than submit complaint on this platform as calls & emails do not provide me any positive feedback.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team