1 reviews | Active since Apr 2017
Master Account Holder
<p>Last year I cancelled my contract with Vodacom, after paying up my phone. Months later, I was unable to buy data or use any of their promotional services. I thereafter contacted the Vodacom call centre, where I was told that my account has not yet been cancelled, I was then advised to go in a Vodacom store to cancel the contract. As advised, I did so. When I got to the store, I was then told that my account has been handed over to some Jet/Edgars cellphone group, as to whom gave them the authority, no one knows. I cannot get hold of the Jet/Edgars group as inretailers are unable to assist. I then called Vodacom yesterday where I spoke to a rude lady, who told me to go register my number on www.vodacom.co.za, as my number has been deactivated. I couldn't understand what I was being told, but I went to the website to do what I was instructed to do, but got nothing of that sort. As to why she couldn't do it for me, I don't know. I then called Vodacom AGAIN, I spoke to a lady by the name of Mellissa, who promised to call me by 8am, which she did not do.</p> <p>I need answers, I want to know who is my Master Account Holder, who gave permission to hand over my account to the Jet/Edgars group?</p> <p>The service that Vodacom has rendered to me for the past two months has been HORRIBLE, to say the least.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Shuping_M
Feedback provided and query is resolved.
Regards,
Cassandra
Dear Shuping_M
Feedback provided and query is resolved.
Regards,
Cassandra
