RS
Ronel S

1 reviews | Active since Apr 2015

01 Apr 2015, 14:51

Massive hike in contract fees

When you enter into a contract with someone, you expect both sides to adhere to it. If one party breaks a contract, you have the option to get out of the contract. After much deliberations I took out a contract in December. Previously I used a prepaid account. On Monday I was one of many clients receiving a sms informing a massive price hike. Is there a chance to get out of this contract? Vodacom claims that increasing the subscription is part of the very small print Terms and Conditions, which is very easy to hide behind. Why not announce the price hike and then give an option to leave the contract? Is it not *******?

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2015, 12:29
Official
Hello swaniej,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites