Massive fibre outage. No updates, still not fixed.
We have had an outage all day. Working at home was not possible. Many, many people have complained on your social media channels. You still have not addressed this huge fibre outage in Roodepoort. This is absolutely unacceptable. You'll still charge me for the full month. Even though I don't get what I pay for. Time to change ISP.
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Vodacom's replyOfficial
09 Jun 2021, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team