PE
Paul E
1 reviews | Active since Sept 2013
06 Feb 2023, 14:39
Massive fee for asking to re run debit
Would have given Vodacom a 0 star if the option was there
Various transactions went through on my one account so the 1 debit order for Vodacom bounced and I called them to resubmit
Now client that has paid for years without issues need to pay R100.88 penalty because a single debit bounced and you asked them to re submit
This has proven my point why I have not gone back into a 2 year contract with Vodacom If I did I would be stuck and could not move to another provider now
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
06 Feb 2023, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2023, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PE
Paul E's updateReviewer Update
09 Feb 2023, 15:56Ok Vodacom assisted
PE
Paul E's update09 Feb 2023, 15:56
Reviewer Update
Ok Vodacom assisted
