PE
Paul E

1 reviews | Active since Sept 2013

06 Feb 2023, 14:39

Massive fee for asking to re run debit

Would have given Vodacom a 0 star if the option was there

Various transactions went through on my one account so the 1 debit order for Vodacom bounced and I called them to resubmit

Now client that has paid for years without issues need to pay R100.88 penalty because a single debit bounced and you asked them to re submit

This has proven my point why I have not gone back into a 2 year contract with Vodacom If I did I would be stuck and could not move to another provider now

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2023, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
PE
Paul E's update09 Feb 2023, 15:56
Reviewer Update
Ok Vodacom assisted