1 reviews | Active since Jun 2017

06 Jun 2017, 20:00

Massive bill 3770

<p>On average my Vodacom monthly bill is R1200 and usually doesn't exceed R1500 on a bad month. I'm not sure how it is possible but I received a bill of R3770 which apparently due to data. Firstly I have no idea how this is possible as I always top up when required and never use data excessively. Secondly the out of bundle data is clearly there is a rip customers off. Perhaps it's time to find a service provider who is not trying to ******* its customers!!</p>

0
Replies (1)
Vodacom
Vodacom's reply07 Jun 2017, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team