KH
Kirsty H

1 reviews | Active since Jul 2017

11 Jul 2017, 10:15

Mass ***** - Yet Zero Response

<p>Our company discovered mass ***** on our account. Allegedly executed by one our our ex-employee and an employee at Vodacom. We went to open a case of ***** at the SAPS and sent through the affidavit and request to freeze the ********** account on the 8th of June. We have contacted Vodacom every week since then only to be told they are working on it. Last week when I called I was advised nothing was being done and the email hasnt even been opened..... Seriously.... can someone please assist!!!!! Absolutely ridiculous</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jul 2017, 10:22
Official

Good Day

Kindly note that your complaint has been escalated to the relevant department for further assistance.

Regards

Dc

Best regards,