WC
Wayne C
1 reviews | Active since Mar 2009
05 Feb 2021, 11:05
Mass confusion
I took a faulty device to the shop and the staff were too idle to assist me. Then I called Vodacom and requested thatbthey send a courier to collect as it was an online upgrade. they told me they could nor assist me and that I should take the device to the shop. This I did. Only to be told that they cannot accept the device because ot was not supp**** by them and that Vodacom should send a courier to collect it.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Feb 2021, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2021, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Feb 2021, 09:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team arranged for an exchanged unit. The device is ready for collection at the store. The store also advised that they have been trying to contact you, however was unable to get hold of you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team arranged for an exchanged unit. The device is ready for collection at the store. The store also advised that they have been trying to contact you, however was unable to get hold of you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2021, 09:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team arranged for an exchanged unit. The device is ready for collection at the store. The store also advised that they have been trying to contact you, however was unable to get hold of you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team arranged for an exchanged unit. The device is ready for collection at the store. The store also advised that they have been trying to contact you, however was unable to get hold of you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,