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Priyanka N

1 reviews | Active since Jul 2020

24 Jan 2024, 08:55

Marlon from Vodacom, I am waiting for your feedback you were supposed to give yesterday already. Stop dragging this process out. Vodacom is unjustly charging me.

Marlon from Vodacom's Hello Peter Customer Complaints Division, I am still waiting for you to contact me with feedback on my cancellation of my previous contract. I would like everyone to know that Vodacom *********ly took advantage of my misfortune that they were responsible for and upgraded my canceled contract instead of giving me a new contract. Now I have been told that I still have to pay for the old one because it was an upgrade. I very clearly asked for the old one to be cancelled so why are you upgrading me now. Vodacom is attempting to swindle me thinking that I will give up when I asked for a CANCELLATION! Contact me Marlon or I will have to resort to legal action over this issue.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2024, 12:24
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team