Marlin, the Magnificent

After approx 8 weeks of begging, threatening, reporting and even starting a petition for the CEO and EXCO of Vodacom to resign because of their poor customer service, attitude of their staff and overall willingness or ability to assist a gentleman called Marlin finally called me. NB Marlin is assigned to Vodacoms Hello Peter team. He was courteous, asked a few relevant questions and told me what he needed to resolve my query. He undertook to call me the next day. Spot on the next day he called me, I did what he told me and my new SIM was working. I had put the wrong SIM in the phone. Marlin undertook to call me the next day to check if I could now use my phone, which he promptly did. Thank you Marlin. The rating given here is a direct reflection of this young man's professionalism, dedication and willingness to assist. I still would not recommend Vodacom to anyone. I would still like to see the whole EXCO resign and the staff put on guidance councelling and performance management. This was not a complicated issue and the most unskilled consultant should have been able to resolve it. Instead it turned into a three ringed circus. Again,. Thank you Marlin for having the foresight and ability to analyse and solve my problem.