RV
Richard V

1 reviews | Active since Jul 2019

30 Sept 2021, 14:18

MARKETING SPAM

I am absolutely frustrated now and worried that Vodacom is taking advantage of my rights as a consumer (consumer pro act).

I am on prepaid with a new number the only places that have my new numbers stored on their databases are my bank and Vodacom.

But almost daily I am send spam mail from vodacom with the option to send "STOP" to opt out which I do. ONLY to be sent a sms the next day from another vodacom marketing team to which I have to sent "STOP" to now sign out of this one.

Now when trying to call ANYONE at vodacom to assist with this you are now faced with a chat bot which sends you around in circles.

Once someone at Vodacom sees this message I would like to once again officially state it in writing. I DO NOT WANT TO RECEIVE ANY MARKETING/ADVERTISING. If I have a query about a product or offering, I WILL BE IN CONTACT WITH YOU. with many witnesses now to this statement and request as a consumer.

Eagerly awaiting a non bot response from Vodacom on the above issue

0
Replies (2)
Vodacom
Vodacom's reply30 Sept 2021, 21:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RV
Richard V's update04 Oct 2021, 11:48
Reviewer Update
Hi, okay. you have opted to make these replies hidden. I assume thats because you do not want people to know that what you have promised will not happen.

NO PHONE CALL or attempt to call me has been made (yet was promised last week)
I got a sms to say all marketing preferences and permissions have been updated on friday the 1st of October from the number 12000

so now its MONDAY NO PHONE CALL and once again get smsed this morning from +*** (VODACOM)!!!!!

I EXPECT a phone call TODAY. if not I will repost this entire thread including your private messages that are filled with broken promises all the public to see.